We want you to feel confident in your purchase.

30-Day Guarantee (Unopened Products Only)

If you’re not satisfied, you may return your unused and unopened product within 30 days of delivery for a full refund of the product price.

Because this is a health product, we cannot accept returns of opened or used items for hygiene and safety reasons.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue.

We will gladly send a replacement or issue a full refund at no cost to you.

How to Start a Return

Email us at support@moonsnectar.com with your order number.

If your item qualifies, we’ll provide return instructions.

Refunds are issued to your original payment method once the item is received and inspected. Please allow 3–7 business days for your bank to process the refund.